Introduction
At Elite Attire Store, we strive to ensure that every customer is completely satisfied with their purchase. If for any reason you are not satisfied, we offer a straightforward and hassle-free returns and exchanges process. Please review the following information to understand our policies and procedures.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, the item must be in its original condition, unworn, unwashed, and with all tags attached. The item must also be returned within 15 days of receiving your order.
Please Note: Due to the nature of our products, certain items are non-returnable and non-exchangeable. These include:
- Tuxedos
- Tweed Suits
Returns & Exchanges Process
Follow these steps to initiate a return or exchange:
- Contact Us: Email us at [email protected] with your order number and the reason for the return or exchange. Our customer service team will provide you with a Return Authorization Number (RAN) and further instructions.
- Pack Your Item: Securely pack the item in its original packaging, including all tags and accessories. Include the RAN on the outside of the package.
- Ship Your Item: Send the package to the following address using a trackable shipping method:
Return Address:
Elite Attire Store
2809 Timber Ridge Road
Sacramento, US 95814
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Exchanges
If you need to exchange an item for a different size or color, please indicate this in your initial email. Once we receive your returned item, we will ship the replacement item to you at no additional cost.
Return & Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Body:
Dear Elite Attire Store Team,
I would like to request a return/exchange for my recent purchase. Below are the details:
- Order Number: [Your Order Number]
- Item(s) to Return/Exchange: [Item Name(s)]
- Reason for Return/Exchange: [Reason]
Please provide me with a Return Authorization Number and further instructions.
Thank you,
[Your Full Name] [Your Contact Information]Contact Us
If you have any questions or need further assistance, please do not hesitate to contact us at [email protected].